Introduction
At Resilient Brands AI (“Resilient Brands,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you use our services, website, and platform.
Our Commitment
- We collect only what we need to provide and improve our services
- We protect your data with industry-standard security measures
- We never sell your personal information to third parties
- We respect your rights and provide control over your data
Information Collection and Use
We collect different types of information to provide and improve our services to you.
Personal Information
Information you provide directly to us when you create an account or use our services:
- Full name and business name
- Email address and phone number
- Business address and location
- Payment and billing information
Automatically Collected Information
Information collected automatically when you access our services:
- IP address and location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent
How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our services
- To notify you about changes to our services
- To provide customer support
- To gather analysis or valuable information to improve our services
- To detect, prevent and address technical issues
Information Disclosure
We may share your information in certain situations. We will notify you when your personal information may be provided to third parties in ways other than explained in this Privacy Policy.
We Never Sell Your Data
We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes without your explicit consent.
We may share information:
- With Service Providers - We work with third-party companies that help us provide and improve our services.
- For Legal Requirements - When required by law or to respond to legal process or government requests.
- For Business Transfers - In connection with any merger, sale, or transfer of company assets.
- With Your Consent - We may share your information for any other purpose with your consent.
Transfer and Storage of Information
Your information may be transferred and stored on servers located outside your state, province, country, or other governmental jurisdiction.
Email Marketing
We may send you promotional emails about new products, special offers, or other information we think you might find interesting.
Cookies, Analytics, & Advertising
We use cookies and similar tracking technologies to track activity on our service, enhance your experience, and gather analytics data to improve our services. This section describes our use of these technologies in detail.
Google Analytics 4
We use Google Analytics 4 (GA4) to understand how visitors interact with our website and services. GA4 is a web analytics service provided by Google LLC that tracks and reports website traffic, user behavior, and conversion events.
Information We Collect Through GA4:
- Page views, clicks, and scrolls
- Time spent on pages and session duration
- Device type, browser, and operating system
- Geographic location (country, city level only)
- Referring websites and search terms
- Conversion events (form submissions, downloads)
Google Signals & Cross-Device Tracking
We have enabled Google Signals, which allows GA4 to associate your website activity with your Google account when you are signed into Google and have Ads Personalization enabled in your Google account settings.
Important Notice
Google Signals data is only collected when you are signed into your Google account AND have Ads Personalization enabled. This data is aggregated and cannot be used to personally identify you.
Your Choices & Opt-Out Options
You have several options to control or opt-out of analytics and advertising tracking:
- Cookie Preferences: Use the cookie settings button in our website footer to manage your consent preferences
- Google My Activity: Review and delete your Google activity data
- Google Ads Settings: Manage ads personalization and opt-out of interest-based advertising
Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it.
Security Measures
- Regular security assessments and penetration testing
- Employee training on data protection and privacy
- Incident response procedures for potential breaches
- Regular backups and disaster recovery planning
User Generated Content
Our services may allow you to post, link, store, share and otherwise make available certain information, text, graphics, or other material.
Third-Party Links & Platforms
Our service may contain links to third-party websites or services that are not owned or controlled by Resilient Brands.
U.S. State Privacy Rights
Residents of certain U.S. states have specific privacy rights under state laws. This section describes those rights and how to exercise them.
California Residents (CCPA/CPRA)
The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide California residents with specific rights regarding their personal information.
We Do Not Sell Your Data
Important: Resilient Brands does NOT sell your personal information to third parties for monetary consideration.
Response Timeline
We will acknowledge receipt of your request within 10 business days and respond substantively within 45 days.
EU, UK, & Switzerland Privacy Rights
If you are located in the European Union, United Kingdom, or Switzerland, you have enhanced privacy rights under the General Data Protection Regulation (GDPR) and equivalent local laws.
Your Rights Under GDPR
- Right to Access: Obtain confirmation of data processing and access to your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Data Portability: Receive data in machine-readable format
Submitting Rights Requests
To submit a privacy rights request, please contact us using the information provided in the Contact Us section.
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.
Contact Us
If you have any questions about this policy or our practices, please contact us:
Resilient Brands LLC
Privacy Inquiries: privacy@resilientbrands.ai
Legal Inquiries: legal@resilientbrands.ai
Data Protection Officer: dpo@resilientbrands.ai
Website: www.resilientbrands.ai
We aim to respond to all legitimate requests within 30 days. Occasionally it may take us longer if your request is particularly complex or you have made multiple requests.